At Dental Square, we respect your privacy and are committed to protecting the personal information of our patients, website visitors, and individuals who interact with our dental clinic.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact our office, book appointments, or receive dental services from us.

Dental Square follows applicable privacy laws and professional obligations, including the protection of personal health information under applicable Canadian privacy regulations.

1. About Dental Square

Dental Square is a dental healthcare provider serving patients in Brampton, Ontario. We provide general, preventive, cosmetic, restorative, emergency, and family dental services.

Protecting your personal and health information is an important part of our commitment to providing safe, ethical, and patient-centered dental care.

2. Information We Collect

We may collect different types of information depending on how you interact with our clinic.

Personal Information

Personal information may include:

• Full name
• Date of birth
• Home address
• Phone number
• Email address
• Emergency contact details
• Insurance information
• Appointment details
• Communication preferences

Health Information

As a dental healthcare provider, we may collect health-related information necessary to provide dental care, including:

• Medical history
• Dental history
• Current medications
• Allergies and health conditions
• Dental examination records
• Diagnostic images and X-rays
• Treatment plans
• Clinical notes
• Billing and insurance records

We collect only information that is reasonably necessary to provide safe and effective dental services.

3. How We Collect Information

We may collect information through:

• Dental appointment requests
• New patient forms
• In-office consultations
• Telephone conversations
• Emails and online inquiries
• Website contact forms
• Online booking systems
• Insurance providers
• Patient communications

When you provide information through our website, you consent to its collection and use as described in this Privacy Policy.

4. How We Use Your Information

Dental Square may use your personal information for the following purposes:

Providing Dental Care

We use your information to:

• Schedule and manage appointments
• Assess your dental health
• Provide diagnosis and treatment
• Maintain dental records
• Communicate treatment recommendations
• Coordinate referrals when required

Administrative Purposes

We may use information to:

• Process payments
• Submit insurance claims
• Manage patient accounts
• Respond to inquiries
• Improve clinic operations

Communication

With your consent, we may contact you regarding:

• Appointment reminders
• Treatment follow-ups
• Dental care information
• Important clinic updates

You may request to stop receiving non-essential communications at any time.

5. Disclosure of Personal Information

Dental Square does not sell, rent, or trade your personal information.

We may share your information only when necessary and permitted, including with:

• Dental specialists involved in your care
• Dental laboratories
• Insurance companies
• Healthcare providers involved in treatment
• Authorized service providers supporting our clinic operations
• Government authorities when required by law

We only disclose information needed for the specific purpose and take reasonable steps to protect your privacy.

6. Protection of Your Information

Dental Square uses reasonable administrative, technical, and physical safeguards to protect personal information from:

• Unauthorized access
• Loss or misuse
• Disclosure without authorization
• Alteration or destruction

Security measures may include:

• Secure record management systems
• Restricted access to patient information
• Staff privacy training
• Secure communication practices

Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Website Information and Cookies

When you visit our website, certain information may be collected automatically, including:

• Browser type
• Device information
• IP address
• Website usage information
• Pages visited
• Date and time of access

This information helps us improve website performance, security, and user experience.

Our website may use cookies or similar technologies to:

• Improve website functionality
• Understand visitor preferences
• Analyze website traffic

You may adjust your browser settings to limit or disable cookies; however, some website features may not function properly.

8. Third-Party Services

Our website may use third-party services such as:

• Appointment booking platforms

• Website analytics providers

• Communication tools

• Payment processing services

These providers may collect or process information according to their own privacy policies.

Dental Square takes reasonable steps to work with service providers that maintain appropriate privacy and security practices.

9. Patient Records Retention

Dental Square maintains patient records according to applicable dental professional standards and legal requirements.

Patient information is retained only as long as necessary for:

• Providing ongoing dental care
• Meeting regulatory obligations
• Maintaining accurate healthcare records

When information is no longer required, appropriate measures are taken for secure disposal.

10. Your Privacy Rights

Depending on applicable privacy laws, you may have rights regarding your personal information, including:

• Requesting access to your personal information
• Requesting corrections to inaccurate information
• Asking questions about how your information is collected and used
• Withdrawing consent where applicable

Requests may be subject to legal and professional limitations.

To protect your privacy, we may require verification of your identity before processing requests.

11. Children’s Privacy

Dental Square provides dental care for patients of all ages, including children.

We collect information about children only when necessary to provide dental services and generally through a parent, guardian, or authorized representative.

We take additional care to protect children’s personal health information.

12. Consent

By providing personal information to Dental Square, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw consent where permitted by law; however, withdrawing consent may affect our ability to provide certain dental services.

13. Changes to This Privacy Policy

Dental Square may update this Privacy Policy periodically to reflect changes in:

• Privacy laws
• Dental practices
• Technology
• Clinic operations

Updated versions will be posted on this website with the revised effective date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Dental Square.