Quick answer: Before booking your first appointment at Dental Square, it helps to know what type of visit you need (checkup, emergency, or a specific concern), whether your insurance is accepted, what the appointment will actually involve, and what to bring with you. Asking these upfront saves time and helps you walk in prepared.
Starting with a new dental office can feel like a lot, especially if it’s been a while since your last visit or you’re not sure what to expect. A few quick questions before you book can make the whole process smoother, from confirming coverage to knowing what the visit will actually cover.
Key Takeaways
Not every first visit is the same. If you haven’t been to a dentist in a while, a new patient exam usually makes sense, since it includes a full check of your teeth, gums, and jaw, along with X-rays if needed. If you’re dealing with pain, a broken tooth, or sudden sensitivity, ask about an emergency or same-day appointment instead, since that’s handled differently than a routine checkup.
Telling our team upfront what’s bringing you in helps us schedule the right amount of time and the right dentist for your visit.
This is one of the most useful questions to ask before you even book. At Dental Square, we work with most major insurance providers, but coverage details (like what percentage is covered and any annual limits) vary by plan. It’s worth calling ahead or asking when you book so you know what to expect on cost before you arrive.
If you don’t have insurance, ask about payment options too. Many dental offices, including ours, offer payment plans for larger treatments.
Visit Type | What’s Usually Included |
New Patient Exam | Full exam, X-rays, gum check, oral cancer screening |
Routine Cleaning | Plaque and tartar removal, polish, fluoride (if needed) |
Emergency Visit | Focused exam on the problem area, pain relief, and next steps |
Consultation Only | Discussion of concerns or treatment options, no procedure |
Knowing which one applies to you helps set the right expectations. A first visit that includes X-rays and a full exam will naturally take longer than a quick consultation.
A new patient exam with X-rays and a cleaning typically takes 60 to 90 minutes. A routine cleaning for an existing patient is usually shorter, around 30 to 45 minutes. Emergency visits can vary depending on what’s needed. Asking ahead means you’re not rushing out the door or stuck waiting longer than planned.
What Should You Bring?
Bringing this information ahead of time means less paperwork on the day and a more useful conversation with your dentist.
No, you don't need a referral. You can book directly with us for a new patient exam, cleaning, or any dental concern.
That's okay. Bring your insurance card with you, and our team can look up your coverage details before your treatment so you know what's covered.
It depends on availability, but booking a few days to a week ahead is a good idea for routine visits. If you're in pain or have an urgent issue, let us know when you call so we can prioritize getting you in sooner.
Yes, we welcome new patients of all ages, including children. Let us know your child's age when booking so we can prepare accordingly.
That's completely normal, and it's worth mentioning when you book. Our team can walk you through what to expect and adjust the pace of your visit to help you feel more comfortable.

We PROUDLY accept the Canadian Dental Care Plan (CDCP).
You may qualify for covered dental care, including: